Terms and Condition

Introduction

Welcome to The Chop House, a brand operated by Costera Pearl Ocean Private Limited ("Company," "we," "us," or "our"). These terms and conditions ("Terms") apply to your use of the website www.thechophouseindia.com ("Website"), mobile site www.m.thechophouseindia.com ("Msite"), and The Chop House mobile application ("App") (together referred to as the "Platform"). By using or accessing our Platform, you agree to comply with and be bound by these Terms, along with our Privacy Policy, which is incorporated by reference.

Acceptance of Terms

By using the Platform, you agree to be legally bound by these Terms. If you do not agree to these Terms, please do not use our Platform.

Platform Access and Use

We grant you a limited, non-exclusive, non-transferable license to access and make personal, non-commercial use of the Platform. You may only use the Platform in compliance with these Terms and all applicable laws and regulations.

Account Registration

To purchase products or use certain features of the Platform, you must register for an account by providing your personal information including, but not limited to, your name, phone number, and delivery address. You agree to provide accurate and complete information during registration and to keep it updated.

Privacy Policy

Our Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Platform. By using the Platform, you agree to the terms of our Privacy Policy.

Product Orders

Pricing: All prices for products are displayed on the Platform and are subject to change without prior notice.
Order Confirmation: Once your order is placed, you will receive an email or SMS confirmation. The confirmation is not a guarantee of acceptance.
Delivery: We offer home delivery services to specified areas. Delivery times may vary based on your location, and we are not responsible for delays caused by unforeseen circumstances.

Payments

All transactions are processed through secure payment gateways such as Paytm and M Swipe. Your payment information is stored securely on their platforms, as governed by their respective privacy policies. We do not store your credit card or payment information on our servers.

Cancellation and Refunds

You may cancel your order within 1 hour of placing the order for a full refund. After this period, cancellations or changes may not be accepted. Refunds for cancelled orders or damaged products will be processed within 7 business days after confirmation.

TCH reserves the right to cancel any order at its discretion based on product availability or if it suspects any fraudulent transaction or breach of these Terms.

Customer Feedback

We value your feedback. By submitting reviews or comments on our Platform, you grant us permission to use your feedback in any manner, including on our Platform and promotional materials. We reserve the right to edit, modify, or remove any inappropriate feedback.

Third-Party Services

The Platform may include links to third-party services, such as payment gateways or logistics partners. We are not responsible for the content or privacy practices of these third-party services. Please review their terms before using them.

Intellectual Property

All content on the Platform, including text, images, logos, and software, is the property of Costera Pearl Ocean Private Limited and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of the content is strictly prohibited.

Disclaimer and Limitation of Liability

The Platform and all products are provided "as-is" and "as available" without warranties of any kind. To the fullest extent permissible under applicable law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We will not be liable for any indirect, incidental, or consequential damages arising out of your use of the Platform or inability to use the Platform or products purchased through the Platform.

Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts located in Coimbatore, Tamil Nadu.

Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Platform. Your continued use of the Platform following such changes constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms, please contact us at:

Costera Pearl Ocean Private Limited
Registered Office: VM Towers, First Floor, Third Street, Shivanandha Colony, Tatabad,
Coimbatore - 641012, Tamil Nadu, India
Email: info@thechophouseindia.com
Time: Mon - Fri (09:00 - 18:00)