Privacy Policy

The website – www.thechophouseindia.com, The Chop House mobile application ("The Chop House App") and the mobile site – www.m.thechophouseindia.com ("Msite") (together referred to as the "Platform") are made available by Costera Pearl Ocean Private Limited (“Company” or “The Chop House” or “we”). The Chop House has created this privacy policy (“Privacy Policy” or “Policy”) to demonstrate our firm commitment to protecting the information you submit while using our Platform. The manner in which this information is collected, retained, shared, stored, and processed by us is addressed in this Policy.

This Policy incorporates, and includes, our Terms of Service (“Terms”). Words and phrases not defined in this Policy shall mean the same as provided in the Terms.
By using the Platform (or even just browsing the Platform), you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

 

What kind of personal information do we collect from you and when is it collected?

Information shared during registration and account creation: To avail Products and Offers, you will be required to register as a user using your phone number. For ordering Products, you will be required to provide your name, phone number, email ID, address and pin code.

Information from visitors and for participation: Visitors to our Platform may choose to submit their name, email address and/or other information to learn more about our Products, Offers, to take part in a Company-sponsored event, or to participate in a survey.

Financial and KYC Information:Your information including credit/debit card number, UPI ID, billing address, payment instrument details, etc., may be collected by Paytm and M Swipe’s secure online payment system. Credit card information collected on the Platform is stored on Paytm and M Swipe’s secure sites and is available to us for up to 30 days. Such information is governed by Paytm’s and M Swipe’s respective privacy policies.

Feedback Data and Other Data:
This includes:

• If you call our customer service, we may record information provided by you or record calls for quality and training purposes.
• Data you input when you participate in loyalty programs or use discount codes provided by us.
• If you provide any feedback or comments to us on the Platform.

Information about other people: You may order Products or avail Offers for a person other than you (such as a gift) by providing their names, mobile numbers, email IDs and addresses. We rely on you to obtain the intended recipient's consent to our use of their personal information for these limited purposes.

Usage data: We collect information on how you interact with our Platform, including interaction patterns (taps, scrolls), access dates and times, pages viewed, App crashes, browser type, and third-party sites/services used before or during interaction with our Platform.

Device data: We collect data about the devices used to access our Platform, including IP address, device identifiers, advertising identifiers, serial numbers, motion data, and mobile network data.

Data collected through cookies: Cookies collect information such as user settings, time spent on our Platform, and interaction behavior. You may disable cookies, but doing so may affect certain Platform features or require repeated logins.

Information collected through advertisements: Third-party ad companies may serve ads on our Platform. Interaction with such ads may be collected and analyzed to deliver targeted ads. This Privacy Policy does not cover third-party advertiser cookie use.

How do we use your information?

Your personal information may be used for the Company’s legitimate business interests, including registration, order confirmation, delivery, responding to inquiries, completing transactions, customer service, sending administrative information, and personalizing your Platform experience.

We may use this information to understand users, improve Platform content and functionality, or investigate potential breaches of Company security or license agreements.

We may use your email address to send information about Products and Offers. We may also contact you regarding changes to this Policy or issues relating to your account.

Information about other people provided by you (e.g., gift recipients) is used solely for delivery and related communication.

Financial/KYC information collected by Paytm and M Swipe is used to facilitate payments. They may contact you if there is difficulty processing an order.

We may send marketing communications, newsletters, greetings, or event information. We may also use your personal information for recruitment-related communication if you submit an application form.

Do we share your personal information with third parties?

We do not sell your personal information. Nor do we share it with third-party businesses for marketing unless you explicitly allow it.

However, sharing may occur in the following cases:

Third-party service providers:

We share limited personal information (name, member ID, email, mobile number, address, device details, etc.) with service providers for personalization, analytics, logistics, and payment processing.
Third-party ad networks may collect anonymous information (via pixel tags) about interactions with our Platform.

Government/Law enforcement:

We may disclose information to authorities when required to prevent, detect, or investigate illegal activities or fulfill legal obligations.

Associated business entities:

We may share your personal information with affiliates or group companies for relevant offers. In the event of an acquisition, customer information may be transferred with full disclosure of this Policy.

Third-party services:

If the Platform connects to external websites/services (e.g., wallets), we share usage information required to facilitate the service. Use of such services is governed by their privacy policies.
All third parties must adhere to confidentiality requirements.

How do we protect your personal information?

We limit access to authorized personnel and enforce strict confidentiality with third-party service providers. We maintain physical, electronic, and procedural safeguards, including:

• Firewalls
• Security testing and vulnerability scanning
• Access authentication and authorization controls
• Restricting external device usage
• Personnel training on security practices

However, we cannot guarantee absolute security of data transmitted over the internet.

What are your rights?

You may request modification, deletion, or withdrawal of consent by emailing info@thechophouseindia.com with “REMOVE” in the subject line. However, deletion of data may prevent use of the Platform.

Data retention

We retain your personal information only as long as necessary for lawful Platform use.

Children’s privacy

The Platform is not intended for children under 18. We do not knowingly collect their data. If discovered, such data will be deleted.

Grievances

For grievances regarding personal information, contact:

Costera Pearl Ocean Private Limited
VM Towers, First Floor, Third Street, Shivanandha Colony, Tatabad, Coimbatore – 641012
Email: info@thechophouseindia.com
Time: Mon – Fri (9:00 – 18:00)